Never miss a customer. Let AI answer phone and email — and make follow-up effortless
Kundeoppfølging brings sales, customers and communication together in one system. When you turn it on, AI can handle inbound phone and email based on your knowledge base and your rules — also outside business hours — so requests don't stop with you. Calls and threads are summarised and linked to the right contact, so you instantly see what happened and can call or write back with full context. Anything that needs human follow-up is ready in the CRM when the workday starts.
How it works
From ring to action — with no gaps in history
The customer doesn't have to wait until the office opens. AI can take the first line on the phone. The moment they hang up, the call is in the system — ready for you to call back, schedule a meeting or move the deal forward.
In to your number — also outside business hours when you want.
Responds based on setup, products and tone you have provided.
Summary and audio log land on the contact card — often within seconds.
See what was said, who called and history across email and meetings.
Take the next step with full context — or book a meeting right from the flow.
- 📞Customer calls
In to your number — also outside business hours when you want.
- 🤖AI answers
Responds based on setup, products and tone you have provided.
- ⚡As soon as the call ends
Summary and audio log land on the contact card — often within seconds.
- 👀You open CRM
See what was said, who called and history across email and meetings.
- 📅Call back & schedule
Take the next step with full context — or book a meeting right from the flow.
How much time and money can you save?
You fill in numbers that match your day. We only calculate time you already spend (and extra "catch-up" for after-hours requests). No "magic" percentage promises — just a transparent calculation.
See the exact calculation (open and realistic)
Tip: start conservatively. The calculator shows what is realistic to save without assuming 'perfect' AI.
Note: The calculator does not assume increased revenue, 'more leads' or other assumptions. We can later add an optional ROI section for missed follow-ups — but this one is intentionally conservative.
Everything you actually use in your sales day — together
Here is the core of what's in Kundeoppfølging today: a complete CRM for Norwegian teams, with optional AI on inbound channels. We don't promise more than we deliver — but what we deliver is built to reduce leakage in the sales funnel and make follow-up easier.
Track leads and deals from first contact to signed engagement. Overview of stages, values and next step.
Timeline of emails, calls, notes and meetings — so the whole team sees the same history.
Build quotes from templates, track versions and send contracts for signing — with status in the system.
Connect Gmail or Outlook, work from the inbox in CRM context and keep traceability of the conversation.
Sync with Google Calendar (and Outlook where enabled) — meetings and follow-up in one place.
When enabled for the organisation and individual user, AI can draft and send replies based on knowledge base, products and policies you set. You stay in control and can approve before sending where appropriate.
AI voice on a configured number (Retell) that takes calls, responds per setup and logs the call into CRM with a summary where the flow supports it — ready for human follow-up.
Bring together tone, instructions, products and knowledge so both email and phone AI respond in line with your business.
Generate email drafts based on contact and deal context — useful when you want to save time on phrasing and follow-up.
Tasks and suggestions that help the team remember the next step — including modules for more automated support where switched on.
Catalogue, sales orders and commission module for teams that need an overview of what was sold and who gets credit.
Dashboards and reports for pipeline, activity and results — adapted to the modules you have enabled.
Booking settings where enabled, with calendar integration where available.
Including Google, Microsoft, Teams, Tripletex and Make — plus webhooks and API where relevant.
Invitations, roles and module control per organisation — so the right people see the right data.
Supabase with row-level access (RLS), encryption in transit and at rest, and tooling for everyday compliance.
From first request to closed sale — with context all the way
The customer reaches out when it suits them. The system documents, AI can respond where enabled, and your team gets everything on the table when human follow-up is needed — with history, amounts and next step in the pipeline.
One platform for customer log, sales and communication. AI modules are optional and managed per organisation — when on, they work with the knowledge base you provide, not as a "black box" without context.
Built for sales and customer teams that need one truth per customer: history, documents and next step in the same place — with optional AI that helps on inbound channels.
- Supabase-based storage and access control
- Row Level Security (RLS) for data isolation
- Roles and permissions per organisation
- Activity log and history per customer
- GDPR redaction and data portability
- Encrypted storage and secure transit
- Audit trail and event log where enabled
- System diagnostics and health monitoring
- Automatic backup and recovery
- Support via email: post@kundeoppfølging.no
- AI phone (24/7): +47 23 50 68 70
Modern stack and secure integrations
Built for stable cloud operation. When AI and inbox are connected, inbound dialogue is linked to the contact card so follow-up happens with the right context — not from loose threads in your email client.
AI that supports — not replaces — your team
These are features already in the platform when enabled for your business. They are designed to capture requests, document dialogue and give you a better basis for human sales and service — not to promise "magic" full automation without setup.
Email AI on inbound
AvailableReplies and drafts based on knowledge base, products and policies. Can connect to approved email accounts and respects per-user settings where enabled.
Phone AI on inbound
AvailableAI voice (Retell) answers when you have configured the number and flow. Calls are logged in CRM with a summary where supported, ready for your follow-up.
AI brain and rules
AvailableTone, instructions and knowledge content that govern how AI responds — so customers meet "you", not a generic chatbot.
AI Writer
AvailableHelp drafting emails based on contact and deal context — you decide what gets sent.
Tasks and suggestions
AvailableThe system can suggest or create tasks based on activity, pipeline and modules you use — you still prioritise your day.
Pipeline and notifications
AvailableOverview of deals, activity and what needs attention — including dashboard components that point to the next step.
What we are building toward — proactive AI that works for you
The list below is the direction we are investing in. Everything here is under or planned development — nothing you pay for as 'finished' today. The goal is an assistant that takes more of the front line, follows up leads and customers over time, and eventually acts more on behalf of the business — still with control and traceability in the CRM.
Outbound calls from AI
On the drawing boardAI not only answering inbound calls, but also calling out for agreed follow-ups — for example back to leads that showed interest.
Proactive lead follow-up
In developmentPlanned sequences where AI follows up via email and phone according to rules you set — as a supplement to the sales team, not an unsupervised replacement.
Meeting booking in calendar
PlannedAI proposing times and booking meetings directly in Google or Outlook calendar when integration and permissions allow.
Style and voice that matches you
PlannedFine-tuning language so both writing and speech match your business style — closer to a "personal assistant" than a generic voice.
Website and purchase integration
VisionWhen someone purchases or submits a form, the event can trigger follow-up: thanks, upsell, reminders for maintenance or replacement over time — driven by product data and rules.
More of the front line on autopilot
Long-term goalLong term: reduce the need for manual customer service on repetitive questions and simple sales steps, with escalation to humans when needed.
Order and dates change with customer priorities. Get in touch if you want to know what is next for your industry.
Make sure the next customer request gets caught — not forgotten
Sign in to use the CRM and the AI modules where enabled for your account. If you want a walkthrough of setup, phone AI or email AI, get in touch — and we will show you what is actually delivered today, and what is on the roadmap.